New Customer Portal Designed For You!

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At Simpleworks, we recognize the need for our customers to have access to as many of our support services as possible. To address this need, our recently redesigned website has an advanced computer services customer portal that features customization options, communication tools, and useful information. We are already receiving great feedback about the added capabilities of our new site, especially the customer portal, so we’re confident that this improved access will benefit your company as well.

Advanced Features of the Simpleworks Customer Portal

The new portal is more than just a bill pay system. Here are some of the features of the Simpleworks customer portal:

  • Ticket submission — After logging in to the secure account area, our customers can submit a support ticket directly to our IT staff and monitor its progress.
  • Ticket templates — Many issues are common and general, so we’ve provided quick submission templates to make your submission even faster.
  • Account controls — Customers can review their plan, pay their bill, and download invoices from the Simpleworks customer portal.
  • Informational links — The portal also features links to important information about services, IT issues, and more.
  • Emergency contact — For our customers who face an IT emergency after normal business hours, submitting a ticket on the Simpleworks customer portal is the best way to contact our support staff.

Meeting the Needs of Our Customers

At Simpleworks, we continually strive to find new ways of meeting our customers’ demands. IT systems are vital to most businesses in the modern marketplace, so you can’t trust your success to a subpar IT service and support company in Colorado Springs.

Simpleworks has a proven record of providing superior IT customer service to a wide range of clients—both commercial and residential—in southern Colorado. Give us a call today to see how we can help your business to implement the IT solutions that will keep you operational, efficient, and protected.

Simpleworks Launches New Customer-Driven Website

Growing Colorado Springs IT Support Company Keeps Up with Demand

PRESS RELEASE: We are excited to announce that our stunning, fully-responsive, user-friendly website is now live! New and existing customers will find the site easy to navigate, informative, and representative of the full scope of services we offer. The new site also features live chat, which will allow inquiring visitors to receive additional information about our IT solutions instantly. Our existing customers now have a client portal to manage their accounts, submit tickets, etc.

This redesign became necessary because of the tremendous growth we’ve experienced over the last several years. “We simply outgrew our last site,” said Josh Brambila, General Manager at Simpleworks. “We needed a revamped web presence to better represent the full range of services we offer and to give us even better contact with our customers. We also wanted a fresh look and feel for the site to reflect the professionalism, expertise, and progress that defines what we do.”

Thanks to Power Plant Media, a web design company in Colorado Springs, the new site meets all of our needs. The knowledgeable and talented design team at Power Plant exceeded our expectations. We are confident that visitors, too, will appreciate the attractive design and new features which will help us serve them even better.

Simpleworks’ Comprehensive IT Solutions

Simpleworks has certified, experienced technicians who can install, set up, manage, and troubleshoot any IT service needed by a business or individual. Thanks to our loyal customer base, we have now expanded our services to include Voice over IP (VoIP), etc. in addition to the many other solutions we offer:

  • Network management
  • Business Internet
  • Phone and unified communications
  • Backups and disaster recovery
  • Computer support and repair
  • Virtualization and cloud solutions
  • Managed email services
  • Security and compliance
  • Datacenter services
  • Server support
  • Desktop support

… and more!  Check out the new website for more information about each of these services.

About Simpleworks

Simpleworks is the leading IT support solution for small and medium-sized businesses and residential customers in Southern Colorado. Regardless of the IT needs—whether simple or complicated, large or small—our specialists can build and manage your entire network. While we do have a brick-and-mortar location, there’s no need for you to bring your equipment to us. We will come to you, and if you have an emergency, we are on call, ready to help.

Windows 7 cracks 20% market share

“Windows 7 cracked the 20% share mark last month, a milestone the problem-plagued Vista never reached, Web measurement vendor Net Application said over the weekend. Gregg Keizer reports that Windows 7’s online usage share reached 20.9% in December, up 1.2 percentage points from the month before. Windows Vista, meanwhile, fell by half a point to 12.1%, its lowest share since July 2008. Vista peaked at 18.8% in October 2009, the same month that Microsoft launched Windows 7. The other standout finding: XP is projected to still account for 13% when it’s retired in 2014.”

 

See the original link here: http://tech.slashdot.org/story/11/01/03/2329247/Windows-7-Trumps-Vista-By-Reaching-20-Share

A Festival of innovation and imagination in Colorado Springs!

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Local “What If” festival for the creative hosted this weekend in Downtown Colorado Springs. You can expect interesting experiments in science and robotics among many other tech enthusiastic endeavors!

“We invite you to join us on Saturday, September 11, 2010, from 9 am to 6 pm, in downtown Colorado Springs as we bring together tech-enthusiasts, art-makers, garage inventors, do-it-yourself-ers, scientists, culinary magicians, original musicians, robot builders, urban farmers, student creators, innovators, engineers, and all other thinkers and tinkerers for the first annual What IF… A Festival of Innovation and Imagination.”

R1Soft Increases CDP Compatibility with InterWorx Integration

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Originally posted by:
jbolduc on: Oct 15,2009 In: Announcements

“Exciting news- We have added Continuous Data Protection integration with the web hosting control panel InterWorx!
With the help of the InterWorx team, we’ve developed a new integration module for InterWorx that allows administrators to authorize shared hosting user access through InterWorx’s administrative panel ‘Nodeworx.’ When users’ have authorized access, a direct link will automatically log […]”